Sign Up

Responsible gambling

Start with an honest self-check

The Gamblers Anonymous 20-question test can help you look at your gambling behaviour. If you answer yes to 2 or more questions, seek support and consider self-exclusion. The result is a prompt to take action rather than ignore changes in how you play.

You can also watch your own patterns over time. Time spent playing, deposits, withdrawal decisions and attempts to stay within limits can all help you decide whether a break or stronger restriction is appropriate.

Set a deposit limit

You can place a limit on your deposits. The limit takes effect immediately. Removing it requires a cooling-off period, so it cannot be lifted straight away.

Take a cooling-off break

For a short break, pick 24 hours, 3 days or 7 days, or a longer pause of one, three or six months. The cooling-off period starts the moment you set it.

Choose self-exclusion

Self-exclusion can run for a single day, one or two weeks, one, three, six or nine months, one or three years, or for life. It also starts straight away.

During self-exclusion, marketing communications are disabled. We also do not send marketing to players taking a cooling-off break or to minors.

Keep track while you play

A session timer helps you see how long you have been gambling. You can also choose reality-check pop-ups. These show the length of the session, your total wagers and your wins or losses.

What our team looks for

We keep an eye on accounts for patterns that suggest play is becoming a problem. Examples are deposits that come very often or at odd intervals, withdrawals reversed again and again, long sessions with no pause, messages that sound upset or agitated, and attempts to get around deposit or loss limits.

Where necessary, support may contact you with guidance. We may also apply protective restrictions to the account.

Rules for minors

Anyone under 18 cannot register, deposit or play. If an account is found to belong to a minor, it is closed immediately. Deposits are returned except for funds frozen for anti-money-laundering reasons, and any winnings are forfeited.

Independent support

If gambling is becoming difficult for you or someone you know, support is available from these organisations.

For questions about responsible gambling controls, use live chat 24/7 or email [email protected].

Sign Up